Welcome to our FAQ section. Browse through our frequently asked questions below to find quick answers to common inquiries.
Shipping & Delivery
What are the shipping options available for my order?
We offer standard shipping and express shipping. Standard shipping is typically delivered within 3-5 business days for orders within the US. Express shipping is available for faster delivery within 1-2 business days. For international shipping, we deliver to multiple countries with delivery times ranging from 7-14 business days. All shipping options include tracking information.
Are there any shipping costs?
For orders within the continental US, we offer free standard shipping on all orders over $50. Orders under $50 incur a flat rate of $5.95 for standard shipping. Express shipping is available for $12.95. International shipping costs vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment in real-time. Tracking information is updated regularly to provide you with the latest delivery status.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund. To initiate a return, please contact our customer service team at lafleurmichoue68@gmail.com. We will provide you with a return shipping label and instructions on how to return your item.
Can I track the status of my return?
Yes, once we receive and process your return, you will receive an email confirmation. We will also provide you with a tracking number for the return shipment if applicable. You can use this tracking number to monitor the return status in real-time until your refund is processed.
Payment Methods
What payment methods do you accept?
We accept payments in USD only. Currently, we do not support any digital wallets. You can pay with credit or debit cards that support USD. All transactions are processed securely to ensure the safety of your financial information.
Are there any transaction fees?
There are no transaction fees for your purchases. However, please note that taxes are not included in the product prices. The final amount you pay will be displayed during checkout, including any applicable taxes based on your location.
How are my payment details protected?
Your payment details are protected through secure transaction protocols. We use industry-standard encryption to safeguard your financial information. Additionally, we do not store your payment information on our servers to ensure maximum security.
Can I use a discount code?
Currently, we do not have any active discount codes. However, we appreciate your interest in our products. We recommend checking back for future promotions and discounts. If you have any questions about available offers, please contact us at lafleurmichoue68@gmail.com.
What should I do if I encounter a payment issue?
If you encounter any issues with your payment, please contact our customer service team at lafleurmichoue68@gmail.com. We will assist you in resolving the problem promptly. Please have your order number and any error messages ready to help us expedite the process.